Shipping policy

Shipping costs

We ship worldwide free of charge – regardless of the order value.

Delivery area

We ship worldwide.

Delivery time

Delivery times may vary depending on the destination country and availability. Unless otherwise agreed, goods are delivered within the statutory period of 30 days after conclusion of the contract or after full payment.

Processing time

Once payment has been received, your order will be processed and shipped as quickly as possible.

Order tracking

As soon as your order has been shipped, you will receive a shipping confirmation by email. Where available, it includes a tracking number.

Customs and import duties (deliveries outside the EU)

For deliveries to countries outside the European Union, additional customs duties, taxes or fees may be charged by the destination country. These costs are not included in the purchase price and are not charged by us – they are the responsibility of the recipient. Please check the regulations that apply in your country before ordering.

Lost or damaged shipments

If you receive a damaged shipment or your order does not arrive, please contact us via our contact form so that we can resolve the issue for you.